FAQ

General Product Questions

What types of eyewear do you offer?

We offer a range of eyewear options, including prescription glasses, non-prescription glasses, sunglasses, and blue light-blocking glasses.

Are your frames suitable for both men and women?

Yes, our frames are designed to be unisex, and we offer a variety of styles suitable for all preferences and face shapes.

Do you offer blue light protection?

Yes, we offer lenses with blue light protection to reduce eye strain from digital screens.

Ordering and Shipping

How do I place an order?

To place an order, simply browse our collections, select your desired frames, and follow the checkout process. You’ll be prompted to enter any necessary prescription details if required.

Do you ship internationally?

Yes, we offer international shipping. Please refer to our shipping page for more details on costs and delivery times.

How long does shipping take?

Shipping times vary based on your location. For standard shipping within the U.S., please allow 5-7 business days. International orders may take longer.

How much does shipping cost?

Shipping costs vary by location and shipping speed. You can view the estimated shipping cost during the checkout process.

Returns and Exchanges

What is your return policy?

We offer a 30-day return policy on all eyewear. If you're not satisfied with your purchase, you may return it for a refund or exchange. For full details, please review our return and refund policy at https://www.blakspecs.com/pages/refund-return-policy.

Are there any items that cannot be returned?

Custom-made prescription lenses are non-returnable unless they have a manufacturing defect.

Prescription Information

How do I enter my prescription information?

During checkout, you’ll have the option to enter your prescription details manually or upload a photo of your prescription.

Do you offer progressive lenses?

Yes, we offer progressive lenses. Please select this option when adding your prescription details.

What if I don’t know my PD (Pupillary Distance)?

Your PD is often included in your prescription. If not, we provide an easy guide to help you measure it at home.

Care and Maintenance

How should I clean my lenses?

We recommend using a microfiber cloth and lens cleaner to avoid scratching the lenses. Avoid harsh chemicals.

Do you offer repairs?

Yes, we offer repair services for certain frame types. Please contact our support team for more information.

Account and Payment

What payment methods do you accept?

We accept major credit cards, PayPal, and other secure payment options displayed at checkout.

How do I track my order?

Once your order ships, you’ll receive a tracking number by email. Use this to track your order’s progress.

Can I create an account on your website?

Yes, creating an account allows you to save prescription details, track orders, and manage your purchase history.

Contact and Support

How do I contact customer support?

You can reach our support team via email at customer.support@blakspecs.com or through the contact form on our website.

Do you offer discounts or promotions?

Yes, we offer seasonal promotions and discounts. Sign up for our newsletter to stay updated.